Clinic Team Lead – Tsuut’ina Clinic (Job ID: 202007-10)

Status: Full-time, Permanent Vacancies: One | FTE: 1.0  |  Schedule: Monday - Friday, 8:30 a.m. - 4:30 p.m.

Reporting to the Manager of Clinic Operations, the Clinic Team Lead is responsible for providing administrative support to Calgary West Central Primary Care Network’s (CWC PCN) Tsuut’ina clinical team. The Clinic Team Lead will support leadership in the development of clinic processes and play a key role in the organization of clinic operations for the CWC PCN.

 

Responsibilities

As a valued team member at CWC PCN, you will be responsible for oversight of referral administration and supporting clinic leadership in the development and application of clinic processes and procedures.

Your daily activities will comprise of:

  • Providing administrative support to clinic leadership (e.g. taking minutes at key meetings; providing logistical support for internal and external events; stocking supplies), Medical Office Assistant (MOA) and Licensed Practical Nurse (LPN) support as required.
  • Consulting with clinic leadership, you will coordinate and support development and implementation of clinic projects, policies, and procedures, educating and aligning MOAs and LPNs to the clinic policies and procedures
  • Serve as an initial point of contact for concerns from patients, physicians, and team members. You will initiate the process to resolve clinic relationship concerns, consulting with and/or escalating to clinic leadership, as appropriate. Ensure clinic leadership is fully apprised of any ongoing concerns.
  • Supporting quality assurance audits of Wolf EMR, ensuring statistical capture for consistency and accuracy of entry and documentation. Collecting and reporting of key provincial measures (i.e. TNA data and monthly statistics for Tsuut’ina Clinic), collaborating with the Patient Medical Home team members in the improvement of project implementation and the coordination of patient care aimed to improve overall patient outcomes.
  • Acting as clinic and CWC PCN liaison with the Tsuut’ina Nation, communication and external partners/stakeholders, you will foster relationships with community programs and care providers, exploring and connecting with patients, physicians, and external resources and services (i.e. event attendance).
  • Being responsible for your own self-directed professional development and participating in CWC PCN education programs and attending multidisciplinary nursing meetings. 

Qualifications

The ideal candidate is an administrator with a proven track record of working with a primary care team to treat and manage patients with health problems efficiently and effectively. You will have exceptional organizational and problem-solving skills and strong communications, leadership and customer relations skills.

Education: You will have completed an accredited MOA certificate program, or an equivalent combination of training and experience will be considered.

Functional knowledge: You are skilled at managing a front desk effectively and efficiently. You have knowledge of medical terminology and medication records management essentials, as well as, knowledge of applicable data privacy laws. Your interest in and knowledge of primary health care and health promotion is considered an asset.

Experience: You have a minimum of two (2) years of healthcare office administration experience, preferably in a primary care setting. You will have working experience within an interprofessional care team model and excellent proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with electronic medical record systems is preferred. Experience in a leadership role within a healthcare team is preferred. You will have a demonstrated ability to manage change and create innovative solutions for complex and diverse issues, with previous experience handling confidential or sensitive information.

Organization skills: You will have a superior ability to manage time efficiently and prioritize tasks, managing multiple conflicting priorities. You will have excellent organizational skills and proven strength of working under pressure in a dynamic environment. As a team member, you will demonstrate precision, accuracy, and high attention to detail in all aspects of your work. You will have excellent problem-solving skills and follow-through, with an ability to make intuitive decisions. Demonstrated flexibility and adaptability is required.

Team-oriented, communications, and customer relations skills: As a team leader, you will have strong communication, interpersonal, and relationship-building skills with an ability to manage requests and complaints in a professional manner. You will have a strong commitment to operating within a team environment and the ability to motivate and inspire others to achieve common goals. The ability to handle sensitive information and material, appropriately, using discretion, is required.

Additional requirements

  • A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.
  • Evidence of continued and self-directed professional development.
  • A valid driver’s licence and access to a reliable vehicle are required.

Why work for us?

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, and generous vacation and personal time off allowances.

How to apply

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application. 

Submit your application through the CWC PCN Careers page.

Only submissions received with the following three (3) documents will be considered:

  1. Completed and signed application form (available on the CWC PCN Apply Now page).
  2. Cover letter
  3. Resume

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled.

 

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Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.