Clinic Coordinator – Primary Care Centre (Job ID: 20190819)

Status: Full-time, Permanent Vacancies: One  | FTE: 1.0  | Schedule: Monday to Friday, 8 a.m. to 4 p.m.

Reporting to the Manager of Clinic Operations, the Clinic Coordinator provides administrative support to the Calgary West Central Primary Care Network (CWC PCN) Primary Care Centre and Tsuut’ina clinical teams, supports leadership in the development of clinic processes, and plays a key role in the organization of clinic operations for the CWC PCN.



The Clinic Coordinator is responsible for oversight of referral administration and supporting clinic leadership in the development and application of clinic processes and procedures. This includes:

  • Providing administrative support to clinic leadership (e.g. taking meeting minutes at key meetings; providing logistical support for internal and external events; stocking supplies).
  • In consultation with clinic leadership, coordinating and supporting development of clinic projects.
  • Supporting quality assurance audits of Wolf Electronic Medical Record (EMR) and statistical capture for consistency and accuracy of entry and documentation.
  • Supporting the collection and reporting of key provincial measures (i.e. monthly statistics for the Primary Care Centre and Tsuut’ina Clinic).
  • Assisting in the orientation and training of Medical Office Assistants (MOAs) and Licensed Practical Nurses (LPNs) at the Primary Care Cenre and Tsuut’ina Clinic, including Wolf EMR training.
  • Assisting with external services (i.e. contractors, building management, repair companies) and IT support (i.e. remote testing, remote implementation, remote set up, liaise directly with IT contractor, liaise with IT service repair).
  • Facilitating Patient Medical Home attachment, including complex adolescent and geriatric patients, and liaising with attachment referral sources in the community.
  • Processing and monitoring outgoing specialist referrals, supplying supporting documents and maintaining communications with patients and family physicians regarding appointment status.
  • Acting as clinic and CWC PCN liaison with Tsuut’ina Nation community and external partners and stakeholders, including fostering relationships with community programs and care providers, exploring and connecting patients and physicians with external resources and services, and attending health-related community events.
  • Coordinating on-site specialist schedules and supporting physicians as a resource for information regarding specialist referrals.
  • Coordinating scheduling and resourcing of residents and medical students.
  • Educating and supporting MOAs and LPNs in alignment with clinic processes and policies.
  • Providing secondary nursing support within LPN scope of practice to physicians as required in absence of primary clinic LPN.


Education: Completion of an accredited MOA certificate program, or equivalent combination of training and experience will be considered.

Functional knowledge: Skilled at managing a front desk effectively and efficiently. Knowledge of medical terminology and medical records management essential. Knowledge of primary healthcare, billing diagnostic and service codes considered an asset.

Experience: Minimum two years in an office administration or MOA role is required. Previous experience in medical clinic environment would be considered an asset. Excellent proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is required. Familiarity with EMR systems is preferred. Previous experience in handling confidential or sensitive information; knowledge of applicable data privacy laws.

Organizational and problem-solving skills: Superior ability to manage time efficiently and prioritize tasks; ability to manage multiple conflicting priorities. Excellent organizational skills and proven ability to work under pressure in a dynamic environment. Meticulous attention to detail and records maintenance skills. Excellent problem-solving skills and follow-through with ability to make intuitive decisions. Must be flexible and adaptable towards change.

Communication and interpersonal skills: Strong communication, interpersonal and relationship-building skills; resilient, able to handle requests and complaints in a professional, non-confrontational manner. Superior telephone manners. Demonstrated strength in developing collaborative, effective working relationships with clients of cultural and socioeconomic diversity.

Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start (must be valid within 90 days). If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Additional Requirements

  • Current Health Care Provider CPR is required.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



CWC PCN Physicians
If you are a CWC PCN member physician and you have questions about any of the services provided to our membership, or require access to our physician-only website, please email us at memberservices [at] cwcpcn [dot] com.