Community Integration Consultant (Job ID: 20190818)

Status: Full-time, Permanent Vacancies: One  | FTE: 1.0  | Schedule: Monday to Friday, (Predominantly) 40 hours

Reporting to the Director of Community Services, Transitions and Integration (CSTI), the Community Integration Consultant plays a critical role in supporting and advancing various initiatives and priorities that are central to the strategic plan of the Calgary West Central Primary Care Network (CWC PCN) and the Calgary Zone service plan.

The Community Integration Consultant will use their strong background in health care to develop effective relationships with Alberta Health Services, other PCNs, community healthcare organizations and social agencies; engage in working groups and committees to contribute to, and/or lead, the successful delivery of new and current CWC PCN and Calgary Zone primary care projects and initiatives from conception to execution; and identify new, innovative opportunities for greater collaboration and partnerships that lead to improvements in patient transitions and delivery of care.



The Community Integration Consultant will ensure work deliverables and improvement initiatives are in line with all relevant organizational policies and practices and comply with relevant healthcare legislation, standards and regulations. Key responsibilities include:

  • Build effective relationships and enhance partnerships with external healthcare organizations and social services, including Alberta Health Services and other PCNs. Identify, facilitate and foster opportunities for new partnership development and collaboration that will enhance the delivery of patient care. Support the Director of CSTI in the identification of opportunities for community collaboration and new partnerships.  
  • Develop new ways to reach out to community partners and stakeholders to stimulate input and exchange of information. Work collaboratively to support effective engagement of staff, physicians and the community.
  • Work collaboratively with the Director of CSTI to support the effective delivery of CSTI elements of the CWC PCN strategic plan. Contribute to, and/or lead, detailed projects and initiatives.
  • Execute on project deliverables, working independently and in teams. Apply project management and change management methodologies to new initiatives. Assume project leadership role when required.
  • Assist the Director of CSTI in the comprehensive analysis, information gathering and writing of reports that inform CSTI initiatives and contributions to the Calgary Zone service plan.
  • Incorporate knowledge and understanding of the intricacies of the primary care environment and wider health system to all work initiatives.
  • Conduct gap analysis and needs assessments to identify improvement opportunities. Work independently and/or engage co-workers and partners in the execution of improvement work.
  • Identify areas for CSTI process improvement, offering recommendations, advice and support to the Director of CSTI.
  • Work collaboratively with all teams across the CWC PCN to ensure departmental alignment and identify areas for improvement.


Education: A Master’s degree in health-related field or business administration. Registration and membership in good standing with a professional regulatory body, where applicable, is required. Certification in quality/process improvement, change management and project management is desirable.  

Functional knowledge: Knowledge and experience with Prosci change management methodology. Experience and skills in group facilitation techniques. Demonstrated ability to lead change in a complex environment based on sound principles. Flexibility and the ability to adjust to changing environments and expectations.

Experience: Five years of experience in the provision of health care within an organization of significant size, complexity and diversity. Experience working in both primary and acute healthcare sectors. Project management or program development experience.
Technical competencies: Ability to research, monitor and analyze data for use in decision-making and recommendations.  

Organizational and problem-solving skills: Demonstrated organizational and team-building skills in order to maintain effective and engaging interpersonal relationships and ability to foster patient/family, clinician and physician engagement. Initiative and the ability to work independently and interdependently. Self-directed. Well-developed critical-thinking skills and ability to problem-solve. Ability to manage multiple conflicting priorities.

Communications and customer-relations skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner. Excellent followup and problem-solving skills with ability to make intuitive decisions. Discretion and ability to handle sensitive information and material appropriately.

Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start (must be valid within 90 days). If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Additional Requirements

  • Proficiency in computers, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Electronic Medical Records systems.
  • Previous experience handling confidential/sensitive information; knowledge of applicable data privacy laws.
  • Valid driver’s licence and access to a reliable vehicle is required

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.