Health Information Coordinator (Full-Time, Permanent)

Reporting to the Manager of Patient Care Coordinators, the Health Information Coordinator is an integral and active member of the Calgary West Central Primary Care Network’s (CWC PCN) Patient Medical Home (PMH) team. This role functions remotely to support physician members in building and sustaining their PMHs. The nature of the incumbent’s work is determined by the improvement projects being undertaken.

The Health Information Coordinator supports physicians and PMH team members in Electronic Medical Records (EMR), data management and the implementation of improvement projects aimed at improving overall patient outcomes. Using computer skills and knowledge of healthcare fundamentals, the incumbent will coordinate health information using clinical practice guidelines and assist the PMH team in providing comprehensive quality information to physician members to support the Patient Medical Home.

The Health Information Coordinator will work with all members of the PMH team in a coordinated and collaborative effort to engage, encourage and support patient health.

The PMH Support Plan will outline the tasks and responsibilities of the Health Information Coordinator for each improvement project being undertaken to support the PMH.


Key Responsibilities

  • Build and nurture relationships with PMH team members, physicians, clinic management and staff
  • Meet regularly with the PMH team and clinic team to collaborate on improvement projects
  • Assist in the facilitation of meetings with physicians and clinic staff regarding improvement projects using data extraction worksheets and analytic reports
  • Ensure data is standardized in the EMR to support both patient population identification and improvement project data collection
  • Support the implementation of improvement projects

Key Activities

  • Assist in planning meetings with the PMH team, including the physicians and clinic-based staff
  • Set up regular scheduled time in clinic that is feasible for physicians and clinic staff to meet and collaborate on improvement projects
  • Clean up and maintain the physician’s panel according to their parameters; coordinate with the physician and clinic staff
  • Standardize the EMR by ensuring accuracy of data entered into EMR (e.g. using the appropriate fields, ensuring the data is easily searchable, etc.) and uploading documents (e.g. information available on Alberta Netcare)
  • Identify patient populations outlined in an improvement project (e.g. diabetic population, patients due for screenings, other areas of interest, etc.)
  • Flag patient charts for physicians and clinic staff in order to notify them of specific actions to be taken (e.g. opportunistic screenings due)
  • Create templates in the EMR outlined in an improvement project as required
  • Extract data using data extraction worksheets for improvement projects
  • Save data extracted from the EMR for improvement projects in Excel or OpenOffice
  • Review and audit EMR data to ensure accuracy
  • Upload data using File Transfer Protocol
  • Describe the results of an analytic report, which describes the population of interest (e.g. diabetes, hypertension, screenings, etc.)
  • Create and maintain accurate notes regarding data to be extracted, timelines, action items and meeting minutes about improvement projects using Basecamp
  • Provide internal clinic data monitoring of improvement work (i.e. run charts on screening, validation rates, etc.)  
  • Support the PCN to collect data in clinics as required (i.e. Third Next Available Appointment, surveys, etc.)


Education: The ideal candidate will have completed an accredited Health Information Management diploma program. Equivalencies of education and experience may be considered. Active or eligible for registration with the Canadian Health Information Management Association (CHIMA) is an asset.

Experience and skills required: Minimum of two years’ healthcare experience, preferably in a primary care setting, is desired. Strong organizational and communication skills, as well as experience working within an inter-professional care team model are required. Knowledge of and interest in primary health care and health promotion would be an asset. Previous experience in handling confidential or sensitive information is required.

Functional knowledge: Knowledge of medical terminology and experience with medical records management is essential. Ability to maintain filing systems and basic databases. Knowledge of applicable data privacy laws.

Technical: Experience with EMR systems required. Proficient in use of computers and other software (i.e. Excel, OpenOffice, Libre Office, etc.). Ability to learn new programs specific to the CWC PCN.

Organizational and problem-solving skills: Superior critical thinking, problem-solving and decision-making skills with the ability to respond quickly and decisively during emergent situations. Ability to manage time efficiently and prioritize tasks. Meticulous attention to detail and records maintenance skills. Excellent organizational skills. Must be flexible and adaptable toward change.

Communication and interpersonal skills: Excellent communication, interpersonal and organizational skills in a multidisciplinary team environment. Ability to focus on excellent customer service with physician members, clinic management and staff. Ability to work effectively as a member of a high performing team, maintaining a positive working relationship with team members.

Additional Requirements

A valid drivers’ licence is required.

Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package, which includes employer-paid premiums for health and dental benefits, health spending/wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



CWC PCN Physicians
If you are a CWC PCN member physician and you have questions about any of the services provided to our membership, or require access to our physician-only website, please email us at memberservices [at] cwcpcn [dot] com.