Improvement Associate (Full-Time, Permanent)

Reporting to the Manager of Measurement, Improvement & Evaluation, the incumbent is responsible for facilitating quality improvement and measurement activities as part of an integrated team with physician members who are building and sustaining the Patient Medical Home (PMH).

 

Responsibilities

The incumbent will be responsible for facilitating an improvement approach with physician members and the rest of the integrated team. In addition, the incumbent will be responsible for the analysis of Electronic Medical Record (EMR) data and interpretation of reports used to inform the improvement approach. The integrated team includes the physician, clinic staff, the Patient Care Coordinator (PCC) and allied health professionals.

  • Building strong relationships with physician members, clinic managers and other clinic staff.
  • Being a champion for PMH and its elements: improvement approach, integrated teams, team-based care and evidence-based decision-making.
  • Identifying clinic processes that support planned delivery of care and care pathways for groups of patients in collaboration with the integrated team using a Plan-Do-Study-Act model.
  • Identifying process and outcome measures to monitor the success of improvement projects and the impact of the PMH model.
  • Documenting all improvement projects, including goals/aim, target population, implementation plan, process and impact outcomes.
  • Analyzing and presenting data describing a population of interest to physicians with the support of the integrated team.
  • Facilitating a conversation with the physician and allied health professionals regarding EMR information and risk stratification to describe a population of interest.
  • Working closely with the Improvement Consultant and the Measurement & Evaluation Consultant to determine the direction of projects and provide support to improvement and measurement projects.
  • Facilitating the secure exchange of data in compliance with privacy legislation and organizational approval procedures.
  • Followup with quality assurance and availability of data, including data testing and cleaning.
  • Monitoring data quality and providing hands-on support to integrated team in order to resolve identified or emerging data quality issues.
  • Assists the Patient Information Team with other data analysis and reporting as required.
  • Other duties as required.

Qualifications

Education: Master’s degree in health, social sciences or equivalent degree (Life Sciences, Kinesiology, Psychology, Population Health, Health Promotion, Epidemiology, Community Health Sciences, etc.). Formal quality improvement education is an asset.

Experience: Minimum two years working in a healthcare environment, preferably a primary care environment; two years working with healthcare data; minimum two years of experience leading quality improvement projects. Proven success facilitating quality improvement projects with interdisciplinary teams; proven success managing, analyzing, and interpreting large and complex datasets.

Functional knowledge: Able to discuss healthcare topics, quality improvement and data analysis with a wide range of audiences. Strong leader who is able to collaborate effectively and delegate tasks as appropriate; comfortable working in an innovative work environment. Excellent written and verbal English communication skills. Reflects on the quality of work and responds non-defensively to constructive criticism; able to recognize strengths and weaknesses and ask for help.

Technical skills: Experience using statistical software (e.g., SPSS, SAS, Stata); proficient in Microsoft Excel, Access, Word, PowerPoint and Outlook; experience with BI platforms (e.g., QlikView, Qlik, Cognos, Tableau); experience working with EMR systems an asset. Comfortable learning and using a variety of technical solutions.

Organization skills: Ability to multi-task and prioritize. Strong organizational skills. Proven ability to work under pressure and meet deadlines in a highly challenging environment. Proven success managing multiple projects simultaneously from inception to completion.

Communications and customer relations skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner; outgoing, persistent and energetic; proven success building relationships across teams and disciplines. Able to think critically, evaluate evidence and problem-solve in all aspects of work. Discretion and ability to handle sensitive information and material appropriately.

Attention to detail: Precision, accuracy and high attention to detail in all aspects of work.

Team-oriented: Ability to work effectively independently as well as with a team.

Additional Requirements

Fully valid driver’s licence and reliable vehicle required.

Background check: A clear Criminal Background check, inclusive of a vulnerable sector check, is required to start. If you have resided outside Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package, which includes employer-paid premiums for health and dental benefits, health spending/wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

Apply

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.

 

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CWC PCN Physicians
If you are a CWC PCN member physician and you have questions about any of the services provided to our membership, or require access to our physician-only website, please email us at memberservices [at] cwcpcn [dot] com.