Under the direction of the Manager, the Improvement Consultant leads the implementation of the improvement strategy for the PMH. In particular, the Improvement Consultant:
Education: A Master’s degree with formal training in quality/process improvement, applied research or evaluation design, and improvement methodologies in health science, social science or other related fields. Equivalencies of education and experience may also be considered.
Experience: Minimum 5 years of applied experience in quality improvement, preferably in a healthcare environment. Proven success managing multiple quality improvement projects from inception to completion. Proven success delivering training in quality improvement to physicians and other healthcare team members.
Functional knowledge: Able to discuss quality improvement and healthcare topics with a wide range of audiences. Strong leader who is able to collaborate effectively and delegate tasks as appropriate; comfortable working in an innovative work environment.
Excellent written and verbal English communication skills. Reflects on the quality of work and responds non-defensively to constructive criticism; able to recognize strengths and weaknesses and ask for help.
Technical skills: Proficient in Microsoft Office (Word, Excel, Visio, Access, Outlook); experience working with EMRs and team collaboration software (e.g., Basecamp) is an asset. Comfortable learning and using a variety of technical solutions.
Organizational skills: Strong ability to self-motivate, multi-task and prioritize effectively. Precision, accuracy and high attention to detail in all aspects of work. Strong organizational skills. Proven ability to work under pressure and meet deadlines in an innovative and challenging environment.
Collaborative teamwork skills: Very comfortable working in a collaborative team environment incorporating group problem-solving and critical thinking; shares information and responsibility; is not territorial. Strong relationship-building skills, both internally and externally.
Communications and customer relations skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner; outgoing, persistent and energetic; proven success building relationships across teams and disciplines. Able to think critically, evaluate evidence and problem-solve in all aspects of work. Discretion and ability to handle sensitive information and material appropriately.
Fully valid driver’s licence and reliable vehicle required.
Background check: A clear Criminal Background check, inclusive of a vulnerable sector check, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.
Employees of the CWC PCN enjoy a competitive salary and benefits package, which includes employer-paid premiums for health and dental benefits, health spending/wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days as well as professional development opportunities.
The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.
Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.
We thank all applicants for their interest; however, only shortlisted candidates will be contacted.
Posting will remain open until a suitable candidate is found.
The Calgary West Central PCN is made up of 495 physicians in over 140 clinics.find one near you