Improvement Consultant (Full-Time, Permanent)

Reporting to the Manager of Measurement, Improvement & Evaluation, the Improvement Consultant is responsible for supporting Patient Medical Home (PMH) teams with quality improvement expertise and implementation.

The Improvement Consultant will work closely with measurement, improvement, patient care and care coordination staff to help physicians build and sustain a PMH using improvement and measurement strategies and processes. The Improvement Consultant will provide mentorship to team members on quality improvement strategies in the context of primary care and the PMH.



Under the direction of the Manager, the Improvement Consultant leads the implementation of the improvement strategy for the PMH. In particular, the Improvement Consultant:

  • Builds strong relationships with physician members, clinic managers and other clinic staff.
  • Leads quality improvement discussions with physician members, clinic staff and PCN staff. As part of the facilitation process, the Improvement Consultant uses critical thinking and problem-solving to develop a process that effectively supports the delivery of planned care for groups of patients.
  • Leads the development of improvement processes within the clinic environment, taking into account their unique processes and people. Good negotiation and coaching skills will be crucial.
  • Is knowledgeable of and has the ability to implement and monitor process improvement methodologies appropriately using process and outcome measures.
  • Mentors team members on quality improvement methodologies and their application in a primary care environment.
  • Provides supervision on improvement projects being undertaken by Measurement & Improvement Associates with physicians.
  • Is able to adapt process improvement methodologies to a primary care environment.
  • Develops standard improvement tools and protocols for PMH as required.
  • Is able to determine the improvement tools that are appropriate within a variety of contexts. Has the ability to determine what tools will support the understanding of improvement processes within primary care clinics.
  • Is able to work with Electronic Medical Records (EMRs) to input or extract data to support PMH activities.
  • Works closely with measurement and evaluation staff to manage data ethically and confidentially.
  • Works with the Manager of Measurement, Improvement & Evaluation to identify skill development needs for improvement work.
  • Plans, organizes and implements learning opportunities for the PMH team to build improvement capacity to deliver PMH.
  • Is a champion for PMH as directed by the CWC PCN.
  • Is able to facilitate workflow within a complex environment.
  • Fosters a collaborative team environment within team and across teams.
  • Fosters a learning environment.
  • Other related duties as required.


Education: A Master’s degree with formal training in quality/process improvement, applied research or evaluation design, and improvement methodologies in health science, social science or other related fields. Equivalencies of education and experience may also be considered.

Experience: Minimum 5 years of applied experience in quality improvement, preferably in a healthcare environment. Proven success managing multiple quality improvement projects from inception to completion. Proven success delivering training in quality improvement to physicians and other healthcare team members.

Functional knowledge: Able to discuss quality improvement and healthcare topics with a wide range of audiences. Strong leader who is able to collaborate effectively and delegate tasks as appropriate; comfortable working in an innovative work environment.

Excellent written and verbal English communication skills. Reflects on the quality of work and responds non-defensively to constructive criticism; able to recognize strengths and weaknesses and ask for help.

Technical skills: Proficient in Microsoft Office (Word, Excel, Visio, Access, Outlook); experience working with EMRs and team collaboration software (e.g., Basecamp) is an asset. Comfortable learning and using a variety of technical solutions.

Organizational skills: Strong ability to self-motivate, multi-task and prioritize effectively. Precision, accuracy and high attention to detail in all aspects of work. Strong organizational skills. Proven ability to work under pressure and meet deadlines in an innovative and challenging environment.

Collaborative teamwork skills: Very comfortable working in a collaborative team environment incorporating group problem-solving and critical thinking; shares information and responsibility; is not territorial.  Strong relationship-building skills, both internally and externally.

Communications and customer relations skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner; outgoing, persistent and energetic; proven success building relationships across teams and disciplines. Able to think critically, evaluate evidence and problem-solve in all aspects of work. Discretion and ability to handle sensitive information and material appropriately.

Additional Requirements

Fully valid driver’s licence and reliable vehicle required.

Background check:
A clear Criminal Background check, inclusive of a vulnerable sector check, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package, which includes employer-paid premiums for health and dental benefits, health spending/wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



CWC PCN Physicians
If you are a CWC PCN member physician and you have questions about any of the services provided to our membership, or require access to our physician-only website, please email us at memberservices [at] cwcpcn [dot] com.