IT Business Analyst (Job ID: 202002-01)

Status: Full-time, Permanent |  Vacancies: One  | FTE: 1.0  |  Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Are you a skilled IT Business Analyst? Are you skilled in assessing IT requirements and creating strategy positioning our organization for future growth?

Working collaboratively with respective stakeholders while, reporting to the Manager of Finance, you are responsible for identifying, evaluating and ensuring a clear understanding for the needs of both clients and stakeholders. You, the ideal candidate, will apply proven communication, analytical and problem-solving skills, and turn that understanding into concise business requirements with details technical requirements.



Requirements Gathering:

  • Proficiency in understanding IT infrastructure, data reporting and analytics, software integration and third-party software evaluations.
  • Draft project requirements, write test scenarios and plans, manage projects, possess technical knowledge to work well with developers, and bring sound business knowledge to IT projects.
  • Act as a liaison between departmental end-users, IT providers, consultants and other third-party vendors in the analysis, design, configuration, testing and maintenance of projects to ensure optimal performance.
  • Consult with internal and external teams to identify, define and document IT and business risk, needs and objectives, current operational procedures, problems, and potential opportunities and solutions to ensure solutions being delivered meet business intent and provide business value.
  • Produce business analysis related documentation, including (functional and non-functional) requirements, current and future state processes and workflows, and solution specifications to a high-quality standard.
  • Administration and tracking of company assets including but not limited to computers and cell phone
  • Review and administration of software licenses and agreements
  • Management of telephones landline via TELUS Business Connect
  • Collaboration with out-sourced IT service provider on upgrades, new projects
  • Investigating and resolving printer issues in collaboration with IT service provider and printer supplier
  • Providing IT orientation and assisting with initial setup for new employees
  • Assisting employees with Office 365 suite issues.


Education: You have a post-secondary diploma or degree in Computer Science, Management Information Systems or a related field.

Experience:  You will have a minimum of five (5) years of experience as an IT Business Analyst; project management experience required. Healthcare experience an asset.

Technical: You are proficient in Microsoft Office Suite. Experience in the following technologies is an asset: CRM platform (e.g., Hubspot), business intelligence tools (e.g., Tableau, Qlikview), accounting application (Sage 300) and data warehousing.

Organization Skills: You are a self-starter, efficient, organized and have a proven ability to produce top-quality work in a mid-level environment.  You have a great ability to manage and prioritize multiple tasks with strong documentation and business process diagramming.

 Communication and Customer Relations Skills: You are a strong communication, interpersonal and relationship building skills with people at all levels.  Excellent followup and problem-solving skills, with ability to make intuitive decisions. Discretion and ability to handle sensitive information and material appropriately.

Attention to Detail: You have high attention to delay, with precision and accuracy in all aspects of work.

Team-oriented: You have an ability to work effectively independently as well as with a team.

Additional Requirements

Background Check: A clear Criminal Background check is required to start. If you have resided outside Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

How to Apply

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application. 

Submit your application through the CWC PCN Careers page.

Only submissions received with the following three (3) documents will be considered:

  1. Completed and signed application form (available on the CWC PCN Careers page).
  2. Cover letter
  3. Resume

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled.



Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.