Front desk/reception client care and Electronic Medical Record (EMR) management
The ideal candidate is an experienced front-office professional with prior experience as a front-line support person at a small to mid-sized organization.
Education: The ideal candidate will have completed an accredited Medical Office Assistant certificate program and have experience working as a MOA. A combination of experience and skills in a healthcare-related setting may be considered in lieu of formal completion of an MOA program. Other related programs, such as Licensed Practical Nursing, Medical Secretary and Unit Clerk Diplomas, would also be considered.
Functional knowledge: Skilled at managing a front desk effectively and efficiently. Knowledge of medical terminology and medical records management essential. Knowledge of primary health care, billing diagnostic and service codes considered an asset.
Experience: Minimum of two years of relevant healthcare experience is desired, preferably in a primary care setting; however candidates with minimal experience are encouraged to apply. Previous customer service experience would be considered an asset. Excellent proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and EMR systems required. Previous experience in handling confidential or sensitive information; knowledge of applicable data privacy laws.
Organizational and problem-solving skills: Ability to manage time efficiently and prioritize tasks; ability to manage multiple conflicting priorities. Excellent organizational skills and proven ability to work under pressure in a dynamic environment. Meticulous attention to detail and records maintenance skills. Excellent problem-solving skills and follow-through with ability to make intuitive decisions. Must be flexible and adaptable toward change.
Communications and customer-relations skills: Strong communication, interpersonal and relationship-building skills; resilient, able to handle requests and complaints in a professional, non-confrontational manner. Superior telephone manners. Demonstrated strength in developing collaborative, effective working relationships with clients of cultural and socioeconomic diversity. Ability to work independently and effectively within a multidisciplinary team. Shares information and responsibility; is not territorial.
Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.
Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days, as well as professional development opportunities.
The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.
Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.
We thank all applicants for their interest; however, only shortlisted candidates will be contacted.
Posting will remain open until a suitable candidate is found.
The Calgary West Central PCN is made up of 475 physicians in over 142 clinics.find one near you