Member Engagement Facilitator – Independent Contractor (Job ID: 20191107)

Status: Independent Contractor Vacancies: One Terms: Project-based work; approximately 20 to 40 hours per month; anticipated end date March 31, 2020   | Hourly rate: $50

Reporting to the Director of Member Services & Engagement and working collaboratively with respective stakeholders, you are responsible for engaging with specific member clinics of the Calgary West Central Primary Care Network (CWC PCN) to assess the current state of PCN resourcing, identify gaps and/or duplication of services, develop resource plans, and obtain consensus on how to implement the new resource plans and effectively manage any required transitions. You will work with clinic management and physician members to come to an agreement on which resources will be provided by various Calgary Zone PCNs and how those resources will be shared.


Contract Responsibilities

Current state assessment: Work with the Physician Liaison team to identify clinics where multiple PCNs are supporting the physicians. Meet with physicians and clinics to gain a detailed understanding of PCN services; validate information through discussions and identify gaps, redundancies and duplication of services. Solicit feedback on what is working well and any opportunities for improvement. 

Consensus-building: Work with physicians and clinic management to build a membership and resourcing plan for each identified clinic. This may involve the development of a resource-sharing model between two or more PCNs where a memorandum of understanding would be required.

Project Management: Liaise with the Project Management Office team to coordinate project planning and develop a memorandum of understanding where appropriate. Develop implementation and transition plans for clinics and identify stakeholders who will be responsible, accountable, consulted and informed throughout the project. Identify risks and mitigation strategies and use change management tactics in transition plans. Track progress and provide regular updates to the Director of Member Services & Engagement.


You have a university degree in Public Relations, Social Sciences, Business or a related discipline. Training in conflict resolution, crucial conversations, or mediation is an asset.

You have a minimum five (5) years’ experience in a customer relations, public affairs or negotiations role. Experience working with physicians and other healthcare professionals will be considered an asset.

You are skilled at facilitating group discussion and building consensus, enabling the group to take control and responsibility for implementing next steps and able to draw out opinions from group members, identifying ways to support the group to move forward. 

You are calm under pressure but operate with a sense of urgency. You have excellent listening, written and verbal communication skills, as well as interpersonal and relationship-building skills. Your ability to analyze information, share new and innovative ideas and implement solutions is key. You are savvy with Microsoft Office Suite and embrace the use of technology in elevating strategies and programs to the next level.

You have the proper equipment to work remotely and the ability to work at the CWC PCN Main Office and in physician member clinics during office hours as needed. You are also available to work a flexible schedule based on project requirements.

A clear Criminal Background with Vulnerable Sector check is required to start. 

This is an independent contractor role. The contractor will be responsible for invoicing the CWC PCN and filing their own taxes.

Contractors interested in this opportunity are asked to submit a cover letter demonstrating how they meet the job requirements as well as a resume outlining relevant project work or work experiences.

How to Apply

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.

Submit your application through the CWC PCN Careers page.

Only submissions received with the following three (3) documents will be considered:

  1. Completed and signed application form (available on the CWC PCN Careers page).
  2. Cover letter
  3. Resume

 We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found. 



Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.