Mental Health Clinician (Job ID: 202011-04)

Status: Full-time, Permanent FTE: 1.0 | Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Are you a skilled Mental Health Clinician (MHC)? Do you have what it takes to play a key role in positioning our organization for future growth?

Working collaboratively with your team and the Patient Medical Home (PMH) team, and reporting to the Director of PMH, you are responsible for providing comprehensive quality mental health treatment to patients within the Calgary West Central Primary Care Network (CWC PCN). The MHC is a member of an interprofessional healthcare team utilizing collaboration, innovation, and teamwork in the provision of primary care services that support the PMH within the CWC PCN.  

The CWC PCN is an innovative, progressive organization that uses digital healthcare technology to collaborate with team members, physicians, and in the provision of care. The use of improvement processes and data to inform decisions is fundamental to delivering patient care and working within an integrated team. Using quality improvement and data informing are important cultural principles at the CWC PCN.

 

Responsibilities

Patient-centred care: Address a wide range of physical and mental health concerns with the goal of early identification, quick resolution, long-term prevention and health promotion. Manage patients within the PMH using a HealthChange approach to supporting patients to self-manage their health condition. This includes:

  • Employing interventions in a manner that emphasizes patient decision-making, collaboration, readiness for change concepts, self-management, and acceptance principles.
  • Facilitating lifestyle modifications.
  • Understanding the role of behaviour as a contributor to chronic health conditions and health wellness.
  • Intervening with a wide variety of mental health concerns.
  • Assisting in managing complex interactions where there is a medical co-morbidity.

Provide patient care delivered through 30-minute consultations on a short-term basis. Treatment of patients and duration of care should be delivered in consultation with the patients’ family physician.

Ensure that the duration and frequency of patient visits is based on maximizing the scope of practice and utilizing guidelines for referring patients to more appropriate services (e.g. Access Mental Health).

Use evidence-based strategies and treatments in the provision of patient care. Provide patient care that is outcome-focused. Work effectively and collaboratively with the PMH team (e.g., physician, Primary Care Registered Nurse, Mental Health Program Coordinator, Measurement & Improvement Associate) to provide care to patients.

Physician collaboration: Work collaboratively with physician members to provide patient care within the PMH. Engage with member physician providing consultative support for patient care. This may include direct physician consultation or as part of a patient’s care appointment.

Ensure that patient care is communicated through same-day clinical notes within the patients’ electronic medical record. Work collaboratively with member physicians and other PMH team members to ensure that appropriate patients are referred to specialized services within the community (e.g. Access Mental Health, Calgary Counseling Centre, etc.)

Clinical expertise: Provide care through digital health technologies (e.g. telephone, video). Demonstrate expertise and skills to supports patients presenting with:

  • Depression, anxiety, and stress
  • Stress-somatization responses
  • Sleep disturbances
  • Chronic pain
  • Self-management of chronic diseases and other health conditions
  • Occupational problems
  • Relationship difficulties including marital and child and family issues
  • Bereavement, loss, and grief
  • Substance abuse
  • The needs of the elderly and their caregivers

Ensure that when other chronic health condition issues are present that collaboration with the physician and other allied health professionals occurs to ensure that the patient receives comprehensive care in the PMH.

Chronic disease management: Collaborate with the PMH team health providers to facilitate the comprehensive chronic disease management of patients.

Quality improvement: Identify patient groups with targeted goals during the delivery of care to improve patient outcomes and collect relevant information to inform change. Be an active participant in measuring patient outcomes.

  • Participate in the identification of new service requirements and address deficiencies in current services for the benefit of patients.
  • Participate in program evaluation initiatives and submit data as required, provide timely and accurate information for team meetings, and prepare periodic reports, as requested, on program goal accomplishment.
  • Ensure the maintenance of accurate records as outlined in CWC PCN policy and through professional affiliations.
  • Participate in the development and implementation of Clinical Governance, which includes risk management and customer service.
  • Responsible for personal professional development through a variety of strategies highlighted in their performance management’s personal development plan.
  • Participate in CWC PCN educational programs and interdisciplinary and staff meetings.
  • Attend mandatory education and update sessions. 

Qualifications

As the ideal team member, you will be a Registered Psychologist (master’s level) with a proven track record in working within a primary care team. You will have extensive experience in managing patients with mental health conditions in the primary care context.

Education: A master’s level degree, Registered Psychologist, is required. Registration and membership with a professional association in good standing is required. Additional certifications in mental health and chronic disease management are desirable. Professional education related to quality improvement (QI) in the workplace and on teams is desirable.

Experience: Clinical experience in a primary care setting is desirable. Previous experience in patient teaching and with successful QI initiatives in the workplace and on teams is preferred. Experience and comfort providing care through digital health technologies (e.g. telephone, video) is required.

Organization skills: Ability to multi-task and prioritize. Strong organizational skills. Proven ability to work under pressure and meet deadlines in a highly challenging environment.

Communications and customer relations skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner. Excellent follow-up and problem-solving skills with ability to make intuitive decisions. Discretion and ability to handle sensitive information and material appropriately.

Attention to detail: Precision, accuracy, and high attention to detail in all aspects of work.

Team-oriented: Ability to work effectively independently as well as with a team.

Technical: Proficiency in computers, Microsoft Office Suite and Electronic Medical Records (EMR) systems is required. Experience in and/or willingness to learn platforms such as Basecamp, Dayforce, and digital health is required.

Valid driver’s licence and reliable vehicle required.

Current BLS for HCP (C) issued by the Heart and Stroke Foundation.

Background check: a clear Criminal Background check with Vulnerable Sector check is required to start. If you have resided outside Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why work for us?

Employees of the CWC PCN enjoy a competitive salary and benefits package which includes employer-paid premiums for health and dental benefits, health spending/wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities. 

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

The Calgary West Central Primary Care Network is committed to providing a physically, emotionally and psychologically safe environment for all workers, patients and visitors.

How to apply

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application. 

Submit your application through the CWC PCN Careers page.

Only submissions received with the following three (3) documents will be considered:

  1. Completed and signed application form (available on the CWC PCN Apply Now page).
  2. Cover letter
  3. Resume

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled.

 

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Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.