Occupational Therapist – Vulnerable Populations (Job ID: 20190714)

Status: Full-time, permanent | Vacancies: One | FTE: 1.0 | Schedule: Monday to Friday, 8 a.m. to 4 p.m. (with flexibility)

Reporting to the Clinical Program Manager of the Calgary West Central Primary Care Network (CWC PCN), the Occupational Therapist (OT) is responsible for enabling occupation through activities of assessment, treatment planning, intervention, consultation, education and followup, based on the patient’s individualized goals, with outcomes focused on enabling the patient to perform meaningful daily occupations.

With a focus on supporting complex vulnerable populations, the OT works in partnership with community agencies and providers, as appropriate, to facilitate referrals and services to support care transitions in hospital and community settings. The OT is committed to helping people experiencing homelessness or poverty to improve their functional skills.

The OT works to establish and maintain effective communication with colleagues, medical staff and healthcare practitioners concerning documentation, treatment plans, progress and discharge. Participating in client, family and caregiver education in collaboration with other disciplines, the OT produces and maintains clinical data, information, documentation and verbal reports to support the delivery of occupational therapy services.



The OT will use critical thinking and judgement to coordinate and facilitate the assessment and management of complex vulnerable populations within the CWC PCN. The OT will work both independently and as part of colocated interdisciplinary teams, making day-to-day clinical decisions on patient/family needs regarding assessment, intervention and followup.

Clinical Role

  • Works collaboratively within a multidisciplinary team under the direction of the physician of record to enhance the delivery of primary care services to vulnerable populations, including but not limited to: indigenous patients, immigrants, refugees and other new Canadians, people experiencing homelessness, low-income earners and the working poor.
  • Integrates scientific theories, current research and evidence, identifies and articulates the rationale for selecting interventions, and implements innovative approaches to support the health, learning and transitional needs of the individual, family and community.
  • Works in collaboration with family physicians and other members of the multidisciplinary team, or independently as appropriate, to assess and evaluate the needs of patients, which involves clinic-based appointments and visits to the patient’s home and community settings as necessary.
  • Conducts comprehensive assessments utilizing best practice frameworks and program clinical models. Selects, administers and analyzes assessment results through individual and/or group protocols. Uses appropriate standardized and non-standardized assessments that include occupational performance areas of self-care, productivity and leisure. Incorporates the client domains representative of physical, emotional, cognitive and spiritual aspects of functioning.
  • Collaborates with third-party agencies to enable people experiencing homelessness or poverty to obtain optimal support. Liaises with community resources, agencies and stakeholders to improve health outcomes for patients.   
  • Employs advanced consulting skills with other professionals in various clinical settings to directly and indirectly influence patient care in accordance with CWC PCN policies, procedures and established standards.  

Community Services, Integration and Transitions

  • Works with the Clinical Program Manager to implement the CWC PCN primary care vision, outcomes, operational plans, systems, policies, protocols and metrics.
  • Supports family physicians and the multidisciplinary team by keeping abreast of current trends within primary care.
  • Identifies opportunities for greater community collaboration and improved care transitions.  Works with the Clinical Program Manager to continually improve OT services.

Professional Development

  • Responsible for personal professional development through a variety of strategies highlighted in the performance management/personal development plan. Participates in CWC PCN education programs, clinical review meetings, multidisciplinary and program team meetings.


Education: Completion of a Master’s degree in Occupational Therapy from an accredited university program or Bachelor’s degree in Occupational Therapy from an accredited university program and related experience. Active registration and practice permit in good standing with the Alberta College of Occupational Therapists is required. Current Basic Life Support for Health Care Provider (C) or Health Care Provider CPR and First Aid (Standard or Emergency) required.  

Functional knowledge: Evidence of knowledge of continuing care service delivery options, assessment/placement criteria, and community supports and agencies that may serve behaviourally complex patients. Additional preparation in psychiatric and mental health, P.I.E.C.E.S, Supportive Pathways, non-violent crisis intervention, capacity assessment or other related education. Case management education. Alberta Aids to Daily Living authorizer. Knowledge of third-party funding sources and eligibility criteria.

Experience: Minimum of three (3) years’ recent experience. Experience working with complex vulnerable populations, brain injury, addiction and mental health or development disability.

Organizational and problem-solving skills: Ability to multi-task and prioritize. Strong organizational skills. Proven ability to work under pressure and meet deadlines in a highly challenging environment.  

Communications and customer-relations skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner. Excellent followup and problem-solving skills with ability to make intuitive decisions. Discretion and ability to handle sensitive information and material appropriately.

Attention to detail: Precision, accuracy and high attention to detail in all aspects of work.

Team-oriented: Ability to work effectively independently as well as with a team.

Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Additional Requirements

  • Proficiency in computers, Microsoft Office Suite and Electronic Medical Records systems.
  • Promotes a healthy and safe practice environment, recognizes safety issues and reports appropriately, and participates in correction and prevention actions plans.
  • Valid driver’s licence and reliable vehicle required.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.