Patient Care Coordinator (Full-Time, Permanent)

Reporting to the Manager of Patient Care Coordinators, the Patient Care Coordinator is an integral and active member of the Calgary West Central Primary Care Network’s (CWC PCN) Patient’s Medical Home (PMH) team and is colocated in physician member’s clinics. The nature of the incumbent’s work is determined by the improvement projects being undertaken.


Key Responsibilities and Activities

The Patient Care Coordinator supports physicians in the management of Electronic Medical Records (EMR)/data, collaborates with the PMH team members in the improvement project implementation and coordinates patient care aimed at improving overall patient outcomes.

The Patient Care Coordinator will work with all members of the healthcare team in a coordinated and collaborative effort to engage, encourage and support patient health.

The PMH Support Plan will outline the tasks and responsibilities of the Patient Care Coordinator for each improvement project being undertaken to support the PMH.
The Patient Care Coordinator will support the PMH team in the facilitation, extraction, auditing and monitoring of improvement projects.

Key Responsibilities

  • Support the implementation of improvement projects.
  • Build and nurture relationships with PMH team members, physicians, clinic management and staff.
  • Support the care coordination of patients aimed at improving overall patient outcomes.
  • Support care coordination of patients within the medical neighbourhood.
  • Ensure all patient records are kept up to date to allow physicians to accurately identify patient populations identified by interests/goals.
  • Ensure data extracted from the EMR is accurate.
  • Support the facilitation of discussions with physicians using data extraction worksheets.

Key Activities

  • Create and maintain accurate notes about PMH improvement projects (i.e. using Basecamp).
  • Extract data required from the EMR for improvement projects.
  • Monitor improvement projects with run charts.
  • Assist in planning PMH meetings with physicians and clinic-based staff.
  • Identify patient populations specific to the physician’s area of interest.
  • Support the development of pre- and post-encounter processes (e.g., identify missing vitals, lab results or screening needed for patients with appointments).
  • Assist in the maintenance of Patient Care Team scheduling.
  • Coordination of patient care by referral to the medical neighbourhood.
  • Ensure results of recent tests and procedures are available to providers.
  • Update patient charts in the EMR with information available on Alberta Netcare.
  • Extract and correctly save data in Excel/Open Office.
  • Review and audit data to ensure accuracy.
  • Describe the results of an analytic report describing the population of interest.
  • Calculate and report Third Next Available Appointments.


Education: The ideal candidate will have completed an accredited Medical Office Assistant (MOA) program and have experience working as an MOA. A combination of experience and skills in a healthcare-related setting may be considered in lieu of formal completion of an MOA program. Other related programs, such as LPN, Medical Secretary and Unit Clerk, would also be considered.

Experience: Minimum of two years of healthcare experience, preferably in a primary care setting, is desired. Strong administrative and communication skills, as well as experience working within an inter-professional care team model are required. Knowledge of and interest in primary health care and health promotion would be an asset. Previous experience in handling confidential or sensitive information.

Functional knowledge: Knowledge of medical terminology and medical records management is essential. Knowledge and experience with medical records management. Ability to maintain filing systems and basic databases. Knowledge of applicable data privacy laws.

Technical skills: Experience with Electronic Medical Record system required. Proficient in use of computers and other office equipment.

Organizational and problem-solving skills: Ability to manage time efficiently and prioritize tasks; ability to manage multiple conflicting priorities. Meticulous attention to detail and records maintenance skills. Excellent organizational and problem-solving skills. Must be flexible and adaptable toward change.

Communication and interpersonal skills: Strong communication, interpersonal and relationship-building skills. Superior telephone manners. Demonstrated strength in developing collaborative, effective working relationships with clients of cultural and socioeconomic diversity. Ability to work independently and effectively within a multidisciplinary team.

Background check: A clear Criminal Background check is required to start. If you have resided outside Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Additional Requirements

Current Health Care Provider CPR through the Heart and Stroke Foundation is required.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package, which includes employer-paid premiums for health and dental benefits, health spending/wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



CWC PCN Physicians
If you are a CWC PCN member physician and you have questions about any of the services provided to our membership, or require access to our physician-only website, please email us at memberservices [at] cwcpcn [dot] com.