Primary Care RN and Clinical Practice Lead with Mental Health focus (Job ID: 20191024)

Status: Full-time, Permanent |  Vacancies: One  |  FTE: 1.0  |  Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.

This role is a 0.8 FTE Clinical Practice Lead with Mental Health focus and a 0.2 FTE Primary Care Registered Nurse with Mental Health focus (RN). After one year, this role with transition into a 1.0 FTE Primary Care Registered Nurse with Mental Health focus.

The Clinical Practice Lead (CPL) acts as an expert resource and team leader for the newly designed Collaborative Mental Health Program at the Calgary West Central Primary Care Network (CWC PCN). In this role, the CPL will train, mentor, support and coach newly hired and existing Registered Nurses with all aspects related to mental health care within the scope of nursing in colocated clinics. The CPL will also support pilot clinics for the mental health program. The CPL works to full scope of practice with an emphasis on providing comprehensive education to physicians and Patient Care Team (PCT) staff and acting as an expert resource regarding mental health care.

Reporting to the Manager of the PCT, and as a member of the team, the CPL works with physicians, health professionals, local and regional programming, and is regulated by the College and Association of Registered Nurses of Alberta (CARNA). The CPL is a key player in the creation of healthy patients and satisfied providers.


Patient-Centred Care

  • Remain aware that the patient is the focus of any plan, intervention or evaluation.
  • Familiar with or willing to learn HealthChange Methodology to provide person-centred care and promote health literacy, shared decision-making, behaviour change and self-management to support adherence to evidenced-based recommendations for improved health and quality of life outcomes.

Clinical Expertise

  • Under the direction of primary care physicians, operate within a defined scope of practice and complete appropriate patient assessments.
  • By utilizing panel data, work as part of an integrated Patient Medical Home (PMH) team to identify, plan, implement and measure patient-centred health improvement goals.

Mental Health Promotion and Support

  • Take a leadership role in interprofessional collaboration aimed at promoting the mental health and well-being of adolescents and adults in a primary care setting.
  • With an advanced scope of practice in Mental Health, collaborate with the physician to complete mental health assessments and behavioural interventions as defined by the CARNA Nursing Interventions Classification.
  • Counsel and guide patients on symptom management, health maintenance and rehabilitation strategies, as well as risk factors and lifestyle change and involve them in decision-making and self-management.

Chronic Disease Management

  • Facilitate the comprehensive delivery of chronic disease self-management education, screening, and healthy lifestyle support (e.g., diabetes, obesity, COPD, asthma, chronic pain, influenza vaccines) with clients and families.

Quality Improvement

  • This role is part of an integrated PMH team that identifies patient groups and target goals to improve patient care. This includes working monitoring changes over time as a result of improvement goals, documenting improvement goals and expected outcomes, and collecting relevant information to inform change. The RN is as an active participant in measuring patient outcomes.
  • Collaborate within the PMH team to identify patient groups and target goals to improve patient care. This includes working with the team to create care plans, coordinate mental health screening, monitor changes over time as a result of improvement goals, document improvement goals and expected outcomes, and collect relevant information to inform change. The CPL is as an active participant in measuring patient outcomes as well as providing on-going feedback to and collaboration with the PMH team.
  • Work with the Manager of the Patient Care Team and members of the team to implement the CWC PCN primary care nursing program vision, outcomes, operational plans, systems, policies, protocols and metrics to support patients to improve health outcomes.


The ideal candidate is a Registered Nurse with a proven track record in working within a primary care team. This nurse will have extensive experience in managing patients with mental health conditions and chronic diseases. This nurse will also leadership and management experience, as well as educator experience.

Education: Bachelor’s degree in Nursing and current CARNA registration and membership in good standing is required. Canadian Nurses Association Psychiatric and Mental Health Nursing Certification required or willingness and eligibility to complete. Canadian Diabetes Educator certification required or willingness and eligibility to complete (minimum 800 hours of practice in diabetes education). Additional certifications in mental health and chronic disease management are desirable. Professional education related to Quality Improvement in the workplace and on teams is desirable.

Functional knowledge: Required experience in broad clinical practice, including specific experience in mental health and chronic disease management. Clinical experience in a primary care setting desirable. Previous experience in patient teaching or group facilitation is desirable. Experience with successful Quality Improvement initiatives in the workplace and on teams is preferred. In the interview, candidate must be able to provide concrete examples of clinical experience as well as discuss all topics mentioned here to demonstrate knowledge in these areas.

Organization Skills: Ability to multi-task and prioritize. Strong organizational skills. Proven ability to work under pressure and meet deadlines in a highly challenging environment.

Communications and Customer Relations Skills: Strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner. Excellent followup and problem-solving skills with ability to make intuitive decisions. Discretion and ability to handle sensitive information and material appropriately.

Attention to Detail: Precision, accuracy and high attention to detail in all aspects of work.

Team-Oriented: Ability to work effectively independently as well as with a team.

Technical: Proficiency in computers, Microsoft Office Suite and Electronic Medical Record systems. Experience in and/or willingness to learn platforms such as Basecamp, Dayforce and digital health is required.

Additional Requirements

  • Background check: A clear Criminal Background check, inclusive of a vulnerable sector search, is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.
  • Valid driver’s licence and reliable vehicle required.
  • Current Basic Life Support for Health Care Providers (C) issued by the Heart and Stroke Foundation.

Why Work for Us?

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, and education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.


Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require some important information from our online application form. Please include your cover letter and resume when submitting your application.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until a suitable candidate is found.



Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.