Privacy Governance Coordinator (Job ID: 202006-03)

Status: Full-time, Temporary (six months) Vacancies: One  | FTE: 1.0  |  Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m.

Reporting to the Manager of Governance & Policy, you will be responsible for recommending, coordinating and implementing access, privacy, records management policies, strategies, retention, and disposal schedules for the Calgary West Central Primary Care Network (CWC PCN). As the Privacy Governance Coordinator, you will be accountable for coordinating CWC PCN activities to ensure compliance with privacy legislation, the administration of records retention activities, liaising, and educating employees on privacy and information access standards of practice along with providing other general support with our Governance & Policy department.



Privacy and information management

  • Act as a point of contact for privacy issues and provide privacy compliance support to the CWC PCN.
  • Strive to ensure staff have a clear, positive, and supportive understanding of the importance of maintaining privacy compliance.
  • Deliver annual or semi-annual in-depth, knowledgeable, and contextual clinical privacy training in tandem with the CWC PCN’s privacy contractor.
  • Deliver knowledgeable and contextual privacy orientations to new employees.
  • Facilitate training and orientation sessions to interested physician members on various privacy-related topics including safeguarding information, identifying privacy incidents and breaches, and how to write a Privacy Impact Assessment.
  • Liaise with other departments through a collaborative and supportive approach to ensure their privacy-related requirements have been met (training, process review, software/technology review, etc.)
  • Review privacy incidents, breaches and grievances, and report on recommendations upon the conclusion of an investigation.
  • Provide administrative support concerned with maintaining compliance with the Health Information Act of Alberta and the Personal Information and Protection Act of Alberta.
  • Coordinate and maintain the process for receiving, documenting, and investigating privacy complaints and requests for access and privacy work-orders.
  • Manage and maintain the organization’s digital privacy incident tracker to track privacy incidents, breaches, and access to protected personal information and health information that falls within the CWC PCN’s purview.
  • Track, maintain, and prepare documentation necessary to manage access requests and individual’s rights to inspect, amend, and restrict access to information when appropriate.
  • Review and ensure compliance as required of the CWC PCN's organization-wide privacy policies and procedures including, but not limited to, notice of privacy practices, authorization forms, use and disclosure of protected health information, individual requests for access to protected health information, recordkeeping, and administrative requirements.
  • Create and amend privacy and project documentation required for operational, clinical, or regulatory purposes such as Information Management Agreements, Privacy Impact Assessments and others.
  • Actively build privacy acumen by monitoring regulatory and/or legislative changes and attending workshops and Zonal PCN privacy meetings, and communicating knowledge to CWC PCN stakeholders.
  • Promote activities to foster privacy and security awareness and compliance within the CWC PCN.

Records management

  • Manage the records classification system, retention schedule, and guidelines.
  • Maintain the records system training manual and educate relevant stakeholders when needed.
  • Build and manage relationships with the off-site records storage provider.
  • Other administrative duties as assigned by the Manager of Governance & Policy.

Governance & Policy team support

  • Collaborate on projects, tasks, and initiatives as directed by the Manager of Governance & Policy.
  • Create technical support materials (user guides, manuals, policies, procedural documents).
  • Provide general support in working with members of the Governance & Policy department as directed by the Manager of Governance & Policy.


The ideal candidate is an experienced administrative professional having prior experience with privacy legislation and records management at a mid-sized organization.

Education: You will have a post-secondary education/diploma.  At least one professional certificate or designation related to privacy and information protection (IAPP) is an asset. Education in the areas of privacy legislation, office administration, and/or records management is required.

Experience: You will have a minimum two (2) years’ office administration and/or contract work. Previous experience in the legal field or in regulatory compliance is an asset. A paralegal background or a background in health sciences would be an asset.

Team-centric focus: You understand the importance of being part of a team and are able to work collaboratively with others.

Writing skills: You are skilled in professional and technical writing, including writing briefing notes, business reports, policy briefs, and legal agreements, in a clearly formatted, clear and concise manner.

Organization skills: You have a great ability to multi-task and prioritize. Strong organizational skills. Proven ability to work under pressure and meet deadlines in a highly challenging environment.

Communications and customer relations skills: You have strong communication, interpersonal and relationship-building skills; able to handle requests and complaints in a professional, non-confrontational manner. Complemented with excellent follow-up and problem-solving skills with the ability to make intuitive decisions.  

Confidentiality: You know and understand discretion and the ability to handle sensitive information and materials appropriately.

Attention to detail: You have precision, accuracy, and high attention to detail in all aspects of work.

Additional requirements

Background check: A clear Criminal Background check is required to start. If you have resided outside Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to be able to obtain a full report.

Why work for us?

Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, healthcare spending or wellness account, learning account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities. 

The CWC PCN is a leader in the provision of primary care through collaboration, innovation and teamwork, creating healthy patients and satisfied providers.

How to apply

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our online application form. Please include your cover letter and resume when submitting your application. 

Submit your application through the CWC PCN Careers page.

Only submissions received with the following three (3) documents will be considered:

  1. Completed and signed application form (available on the CWC PCN Careers page).
  2. Cover letter
  3. Resume

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled. 


Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.