COVID-19: We are dedicated to keeping our patients and teams safe. Learn more.

Patient Care Teams

Patient Care Teams (PCTs) work with your family doctor and consist of Behavioural Health Consultants and Nurses.

The objective of PCTs is to increase the emphasis on chronic disease management, health promotion, disease and injury prevention and improved care of medically complex and chronically ill patients. If your family physician is a member of the CWC PCN, they may work with these professionals to provide enhanced patient care. Availability varies by clinic.

*NEW* Virtual appointments

You can see your family doctor and their care team members from the comfort of your own home.

Many physicians have access to Patient Care Team members, like nurses and Behavioural Health Consultants who can both provide support for mental health.

You can request a virtual appointment with a Patient Care Team member using a secure app called Patient Connect. It is easy to download and convenient to use.

Request a virtual appointment today!

*NEW* Mental Health Assist

As the COVID-19 pandemic continues to change the way we work and live, many people are experiencing increased stress levels and unforeseen obstacles that impact mood and resilience.

Mental Health Assist is a single-session virtual care program for anyone* that has increased stress and trouble coping.

At a single sixty-minute session – by phone or video – you will have the undivided attention of a mental health professional who will listen and provide support, education, coaching and resources.

*Your doctor must be a member of the CWC PCN

  • Sessions are one per patient, per concern
  • Virtual sessions are done through the secure CWC PCN Patient Connect app.

Request a Mental Health Assist session today!

Become a physician member
If you are a physician interested in becoming a member of the CWC PCN, please contact our memberservices [at] cwcpcn [dot] com team. We are dedicated to supporting physicians, patients and primary care with clinical practice tools, patient care resources and Patient Medical Home support.