Patient feedback
We want to hear from you! Tell us about your experience at our clinic, the Primary Care Centre.
The Calgary West Central Primary Care Network (CWC PCN) values your feedback. We are a non-profit organization that works alongside more than 450 family doctors to support a healthier future with a range of programs and services.
Have you recently had an appointment at the Primary Care Centre or an appointment with our Senior Services or Social Worker teams? We want to hear about your experience so we can improve.
Do you have compliments for a staff member?
Suggestions for improvement?
Concerns about your visit?
Let us know!
- Call 403.249.9907 to speak with a manager
- Email our management team at [email protected]
- Speak with a team member during your appointment
- Submit your feedback through our secure online form:
Online patient feedback form
If you call and a manager is unavailable, you can leave a voicemail or have a staff member record your comments.
If you are raising a concern, please provide your name, phone number, and a short description of what happened. A manager will respond to you within three business days.
Please note: Email is not a secure medium. If you submit feedback by email, you accept and understand the inherent risk of sending personal or health information through an unsecured medium.
Other services
Family doctors who join as a member of the CWC PCN do so with their patients in mind.
In addition to the services centralized at the Primary Care Centre, many of our physician members have access to our Patient Care Team (PCT) that includes nurses and mental health professionals. These health professionals work with doctors to support their patients’ physical and mental health.
PCT availability varies by doctor, and they collect feedback independent of this process.
Learn more about the PCT today!
Feedback FAQ
What can I expect when I share feedback about my experience?
We will listen and respond with privacy and respect.
If you have a concern, we will talk with you, investigate, and address the issue. After the investigation, we will provide you with a written response about the actions taken and outcomes. We aim to complete the process within 30 working days. If we expect a more extended process, we will explain why and the projected date.
How is my privacy protected?
We protect patients’ privacy per the Health Information Act and the Personal Information Protection Act. Feedback submitted through the online form is password protected and encrypted. The feedback platform adheres to all Canadian regulations for privacy and security.
We only use personal or health information connected to your feedback for tracking, follow-up, and communications about your comments. We collect the information following Section 11 (2) of the Personal Information Protection Act and under the authority of Section 20(b) of the Health Information Act.
Our management team reviews all feedback and will support you through the process. If you do not wish us to contact you, we will not.
The Patient Concerns Resolution Process Regulation protects your right to raise concerns with health services. You also can contact the Alberta Ombudsman (403.297.6185 or 780.427.2756) to ask for an external review if you feel our process was unfair.
Can I provide feedback on behalf of someone else?
Yes. However, if you raise a concern on someone’s behalf, we must have the patient’s permission to investigate and share their information. We will provide the patient with a consent form to record their choice in such cases. If you are an alternate decisionmaker for the patient, we may request supporting documentation.
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